Returns & Refunds Policy

We are unable to control any external factors that may affect the delivery of your order and your shipping method, however we will do our best to ensure the selected shipping method is used and your delivery is received in good time and condition.

Returns

We hope you are delighted with your purchase. However, if you need to return an item, you may do with within 14 days of receiving your order. The product must be unopened and its original packaging.

To initiate a return, please contact our customer service team for instructions or choose to return your order/product via visiting the following Pro D3 returns.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credit will be applied to your original payment method within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us for further assistance.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.